Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with The ARK, our guesthouse, or our website.
Information We Collect
We may collect:
Name, email address, phone number
Booking details (classes, workshops, accommodation)
Payment information (processed securely by third-party providers)
Website usage data
Optional information you share with us (preferences, feedback, etc.)
How We Use Your Information
We use your information to:
Process bookings and payments
Manage reservations and class attendance
Send confirmations, updates, and customer support
Improve our services, website, and communication
Comply with legal or safety requirements
Sharing Your Information
We do not sell or share your personal information with outside companies.
We only share data with:
Secure payment processors
Booking or scheduling platforms (if used)
Service providers necessary for operations (website hosting, email systems)
These partners follow strict privacy and security standards.
Data Security
We take reasonable measures to protect your information from loss, misuse, or unauthorized access. Payments are encrypted through trusted third-party processors.
Your Rights
You may request to:
Access your personal information
Update or correct your details
Delete your information from our systems
Unsubscribe from emails and marketing
Simply contact us at [insert email].
Cookies (Website)
Our website may use cookies to improve user experience. You may disable cookies in your browser at any time.
REFUND POLICY
At The ARK, we aim to provide fair and transparent policies that respect both our guests and our team. Please read the following terms regarding refunds for classes, wellness services, events, accommodation, and other bookings.
Yoga, Wellness & Class Bookings
Cancellations made more than 24 hours before the scheduled class/time are eligible for a full refund or credit.
Cancellations made within 24 hours are non-refundable.
No-shows are non-refundable.
Sauna, Ice Bath & Wellness Treatments
Appointments cancelled more than 24 hours in advance receive a full refund or reschedule.
Late cancellations or missed appointments are non-refundable.
Workshops & Events
Tickets cancelled 48+ hours before the event receive a full refund.
Tickets cancelled inside 48 hours are non-refundable due to limited space and event preparation.
Accommodation Bookings
Free cancellation up to 7 days before check-in.
Cancellations made within 7 days are charged 50% of the total stay.
Cancellations within 48 hours or no-shows are charged 100%.
Illness or Emergency
If you experience illness or an emergency, please contact us. We may offer credits or rescheduling at management discretion.
